Privacy Policy

Welcome to Hangry Joe's. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cafe-hangryjoes.digital, place orders, use our services, or otherwise interact with us. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services immediately.

This Privacy Policy applies to all users of our website, mobile platforms, online ordering systems, loyalty programs, and any other digital or physical touchpoints operated by Hangry Joe's. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. About Us

Hangry Joe's is a food service business operating in the United States. We are dedicated to providing high-quality food experiences to our customers, both in-store and through our digital platforms. For any privacy-related inquiries, you may contact us through the following details:

2. Scope and Applicability

This Privacy Policy governs the collection and use of personal information by Hangry Joe's across all of our services, including but not limited to:

• Our website at cafe-hangryjoes.digital
• Online food ordering and delivery platforms
• Customer loyalty and rewards programs
• Email newsletters and promotional communications
• In-store digital interactions (kiosks, Wi-Fi, point-of-sale systems)
• Social media pages and third-party integrations
• Customer support channels

This policy is written in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable state and federal regulations governing data privacy and consumer protection.

3. Information We Collect

We collect various types of information in connection with your use of our services. The categories of information we may collect are described below.

3.1 Personal Identification Information

When you create an account, place an order, sign up for our loyalty program, or otherwise interact with us, we may collect:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Date of birth (for age verification and birthday rewards)
• Username and password (for account holders)
• Profile photo (if voluntarily provided)

3.2 Financial and Payment Information

When you make a purchase through our website or ordering platform, we collect payment-related information necessary to process your transaction. This may include:

• Credit or debit card type and last four digits
• Billing address associated with your payment method
• Transaction history and order details

Please note that complete payment card details are processed by our third-party payment processors and are not stored directly on our servers. These processors are PCI-DSS compliant and operate under their own privacy and security policies.

3.3 Order and Transaction Information

We collect information about the orders you place, including menu items selected, order frequency, special instructions, delivery preferences, and order history. This information helps us improve our service and personalize your experience.

3.4 Usage Data and Technical Information

When you visit our website or use our digital platforms, we automatically collect certain technical data, including:

• IP address
• Browser type and version
• Operating system
• Referring website URLs
• Pages visited and time spent on each page
• Click patterns and navigation behavior
• Time zone and language settings
• Search terms used within our platform
• Error reports and crash data

3.5 Device Information

We may collect information about the device you use to access our services, including:

• Device type (desktop, mobile, tablet)
• Device identifier (where permitted)
• Mobile network information
• Screen resolution and display settings
• Hardware and software configurations

3.6 Location Information

With your consent, we may collect your precise or approximate geographic location to provide location-based features such as finding your nearest Hangry Joe's location, enabling delivery to your address, or providing region-specific promotions. You may disable location sharing at any time through your device or browser settings.

3.7 Communications and Customer Support Data

When you contact us via email, phone, online chat, or social media, we may collect and retain the content of those communications, along with associated metadata, to assist with resolving your inquiry and improving our customer service.

3.8 Marketing Preferences and Survey Data

We collect information about your marketing communication preferences, responses to surveys, feedback forms, and promotional interactions. This data helps us tailor our offerings and improve customer satisfaction.

3.9 Cookies and Tracking Technologies

We use cookies, web beacons, pixels, local storage, and similar technologies to collect data about how users interact with our website. For more detailed information, please refer to Section 9 of this Privacy Policy (Cookie Usage).

3.10 Information from Third Parties

We may receive information about you from third-party sources such as social media platforms (if you log in using a social account), delivery partners, marketing partners, analytics providers, and publicly available sources. This information may be combined with data we already hold about you.

4. How We Use Your Information

Hangry Joe's uses the personal information we collect for a variety of legitimate business purposes, including the following:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, whether for dine-in, takeout, or delivery
• Creating and managing your account
• Sending order confirmations, receipts, and delivery updates
• Processing payments and refunds
• Administering our loyalty and rewards program

4.2 Customer Support

• Responding to your inquiries, complaints, and feedback
• Investigating and resolving disputes or issues with your orders
• Providing assistance with account recovery or technical problems

4.3 Personalization and User Experience

• Customizing the content and features displayed to you based on your preferences and history
• Remembering your saved orders and dietary preferences
• Recommending menu items based on your past purchases

4.4 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, and special offers (with your consent where required)
• Notifying you of new menu items, seasonal promotions, and loyalty rewards
• Displaying targeted advertising on our website and third-party platforms
• Conducting sweepstakes, contests, and other promotional activities

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly at [email protected].

4.5 Analytics and Performance Improvement

• Analyzing usage patterns to improve website functionality and user experience
• Monitoring the performance of our digital platforms
• Conducting market research and customer satisfaction surveys
• Developing new products, services, and features

4.6 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Enforcing our Terms of Service and other policies
• Detecting, preventing, and investigating fraud, security breaches, and other harmful activities
• Protecting the rights, property, and safety of Hangry Joe's, our customers, and the public

4.7 Business Operations

• Managing internal business operations, including accounting, auditing, and record-keeping
• Facilitating business transactions such as mergers, acquisitions, or asset sales
• Training our staff and improving our service standards

5. Sharing Your Information with Third Parties

Hangry Joe's does not sell your personal information to third parties. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We work with trusted third-party vendors and service providers who assist us in operating our business and delivering our services. These may include:

• Payment processors (e.g., credit card networks, digital payment platforms)
• Delivery and logistics partners
• Cloud hosting and data storage providers
• Email marketing and communication platforms
• Analytics and website performance tools (e.g., Google Analytics)
• Customer relationship management (CRM) software providers
• Fraud detection and cybersecurity services

These third parties are contractually obligated to use your information only as necessary to provide services to us and to maintain appropriate security standards consistent with this Privacy Policy.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good-faith belief that such action is necessary to:

• Comply with a legal obligation, subpoena, court order, or government request
• Protect and defend the rights or property of Hangry Joe's
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public
• Protect against legal liability

5.3 Business Transfers

In the event that Hangry Joe's undergoes a merger, acquisition, bankruptcy, reorganization, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs, and you will have the opportunity to exercise your privacy rights accordingly.

5.4 With Your Consent

We may share your personal information with other third parties when we have obtained your explicit consent to do so. You may withdraw such consent at any time by contacting us at [email protected].

5.5 Aggregated and De-Identified Data

We may share aggregated or anonymized data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes.

6. Data Security

Hangry Joe's takes the security of your personal information seriously. We implement a variety of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include:

6.1 Technical Safeguards

• Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption for data transmitted over the internet
• Encrypted storage of sensitive data at rest
• Firewall protection and intrusion detection systems
• Regular security vulnerability assessments and penetration testing
• Multi-factor authentication for administrative access
• Secure and compliant payment processing (PCI-DSS standards)

6.2 Administrative Safeguards

• Employee training on data privacy and security best practices
• Role-based access controls limiting data access to authorized personnel only
• Data privacy impact assessments for new projects and technologies
• Vendor due diligence and contractual data protection requirements
• Documented incident response procedures

6.3 Physical Safeguards

• Restricted access to physical locations where data is stored or processed
• Secure disposal of physical records containing personal information

Important Notice: While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data and encourage you to use strong passwords, keep your account credentials confidential, and contact us immediately if you suspect any unauthorized access to your account.

7. Your Privacy Rights

Depending on your location within the United States, you may have certain rights with respect to your personal information. We are committed to honoring these rights in accordance with applicable law.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

7.2 Rights Available to All Users

Regardless of your location, Hangry Joe's honors the following general privacy rights:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we update or correct inaccurate information in your account.
• Right to Deletion: You may request that we delete your personal information, subject to legal retention requirements.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.

7.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable consumer request by:

• Emailing us at [email protected] with the subject line "Privacy Rights Request"
• Visiting our website at cafe-hangryjoes.digital and using the contact form

We will respond to your verified request within 45 days of receipt. If we require additional time (up to 90 days total), we will notify you in writing. We may need to verify your identity before processing your request to protect your information from unauthorized disclosure.

You may also designate an authorized agent to submit requests on your behalf. In such cases, we may require written proof of your authorization and may still verify your identity directly.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The following general retention guidelines apply:

When personal information is no longer needed and no legal retention requirement applies, we will securely delete or anonymize it in accordance with our data retention and disposal procedures.

9. Cookie Usage

Hangry Joe's uses cookies and similar tracking technologies on our website and digital platforms to enhance user experience, analyze website traffic, and deliver relevant advertising. Cookies are small text files stored on your device when you visit a website.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly. These cookies enable core features like user authentication, shopping cart functionality, and security. They cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting information about page views, traffic sources, and user behavior. We use tools such as Google Analytics for this purpose.
• Functionality Cookies: Allow the website to remember your preferences, such as your saved address, language settings, and menu favorites.
• Targeting and Advertising Cookies: Used to deliver personalized advertisements based on your interests and browsing behavior, both on our website and on third-party platforms.

9.2 Managing Your Cookie Preferences

You can manage your cookie preferences through your browser settings by blocking or deleting cookies. Please note that disabling certain cookies may affect the functionality of our website. Most browsers provide instructions for managing cookies in their help documentation.

You may also opt out of interest-based advertising through industry tools such as the Digital Advertising Alliance (DAA) opt-out tool or the Network Advertising Initiative (NAI) opt-out tool.

For full details about the specific cookies we use, their purposes, and how to manage them, please refer to our dedicated Cookie Policy available on our website at cafe-hangryjoes.digital.

10. Children's Privacy

Hangry Joe's is committed to protecting the privacy of minors. Our services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or use personal information from individuals under the age of 18.

Our practices are consistent with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under the age of 13 without verifiable parental consent.

If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take immediate steps to delete such information from our records. If you believe that a minor has provided us with personal information without appropriate consent, please contact us immediately at [email protected].

Parents and guardians who are concerned about the privacy of their children's information are encouraged to monitor their children's online activities and use parental control tools available through device manufacturers and internet service providers.

11. International Data Transfers

Hangry Joe's is headquartered in the United States and primarily processes and stores data on servers located within the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your country of residence.

When we transfer personal information internationally, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with applicable law. These safeguards may include:

• Contractual data protection clauses with our international service providers
• Ensuring recipients are located in jurisdictions with adequate levels of data protection
• Implementing technical and organizational measures to secure transferred data

By using our services, you consent to the transfer of your information to the United States and acknowledge that data protection laws in the United States may differ from those in your jurisdiction. If you have questions about international data transfers, please contact us at [email protected].

12. Third-Party Links and Services

Our website and platforms may contain links to third-party websites, services, or applications that are not owned or operated by Hangry Joe's. This Privacy Policy does not apply to such third-party services, and we are not responsible for the privacy practices or content of those websites.

We encourage you to review the privacy policies of any third-party websites or services you visit through links on our platform. Common third parties whose services you may encounter include social media platforms (such as Instagram, Facebook, and TikTok), online review platforms, food delivery aggregators, and advertising networks.

The inclusion of a link on our website does not imply our endorsement of the linked website or its privacy practices.

13. How to File a Privacy Complaint

If you have concerns about how Hangry Joe's handles your personal information, we encourage you to contact us first so that we can try to resolve the issue directly. We take all privacy complaints seriously and will investigate and respond to your complaint promptly.

13.1 Contact Hangry Joe's

To file a privacy complaint or raise a privacy concern, please contact us at:

We will acknowledge receipt of your complaint within 5 business days and aim to fully resolve complaints within 30 days. Complex matters may require additional time, and we will keep you informed of our progress.

13.2 Complaints to Regulatory Authorities

If you are not satisfied with our response to your privacy complaint, you have the right to escalate your complaint to the relevant data protection or consumer protection authority. In the United States, the following authorities may be relevant:

• Federal Trade Commission (FTC): The FTC enforces federal consumer protection laws, including the FTC Act, which prohibits unfair or deceptive practices involving the collection and use of personal information. You may file a complaint with the FTC at www.ftc.gov/contact or by calling 1-877-FTC-HELP (1-877-382-4357).
• California Privacy Protection Agency (CPPA): If you are a California resident, the CPPA enforces the CCPA/CPRA and oversees data privacy compliance. You may contact the CPPA at cppa.ca.gov.
• State Attorney General Offices: Many U.S. states have attorney general offices that handle consumer privacy complaints. You may contact your state's attorney general office for guidance specific to your jurisdiction.

14. Legal Basis for Processing (Federal and State Compliance)

Hangry Joe's processes your personal information based on the following legal grounds under applicable U.S. law:

• Contractual Necessity: Processing necessary to fulfill our contract with you, including processing orders and managing your account.
• Legitimate Business Interests: Processing necessary for our legitimate business interests, such as fraud prevention, network security, analytics, and business improvement, provided these interests are not overridden by your rights.
• Legal Obligation: Processing necessary to comply with applicable federal, state, or local laws and regulations.
• Consent: Processing based on your explicit consent, including marketing communications and certain uses of cookies. You may withdraw consent at any time.

Our data processing practices are governed primarily by the FTC Act (which prohibits unfair or deceptive acts or practices) and, for California residents, by the CCPA/CPRA. We also adhere to sector-specific laws applicable to our food service business, including those related to health and safety, financial transactions, and consumer protection.

15. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that sends a signal to websites requesting that they not track your online activity. At this time, there is no universally accepted standard for how websites should respond to DNT signals, and our website does not currently alter its data collection and use practices based on browser DNT signals.

However, you may manage your tracking preferences through our cookie settings and by opting out of interest-based advertising as described in Section 9 of this Privacy Policy.

16. Changes to This Privacy Policy

Hangry Joe's reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal obligations, or applicable regulations. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy on our website at cafe-hangryjoes.digital
• Notify you by email if you have an account with us and the changes are material
• Display a prominent notice on our homepage or app where appropriate

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes become effective constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, please discontinue use of our services and contact us to request deletion of your personal information.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please do not hesitate to reach out to us. We are committed to addressing your privacy concerns promptly and transparently.

When contacting us regarding a privacy matter, please include your name, contact information, and a detailed description of your inquiry or concern to help us respond as efficiently as possible. For requests to exercise your privacy rights, please indicate the specific right you wish to exercise and provide sufficient information to verify your identity.